FAQ – Black Wave

Orders

How do I place an order?
Browse our store, add desired items to your cart, and follow the payment steps. You will receive an email confirmation once your order is validated.

Can I modify or cancel my order?
Contact us as soon as possible after your purchase. If the order has not yet been shipped, we will do our best to modify or cancel it.

Delivery

What are the delivery times?
Delivery times vary depending on your location. For metropolitan France, it generally takes 3 to 5 business days.

Do you deliver internationally?
Yes, we deliver to several countries. Shipping costs and delivery times are calculated automatically during checkout.

How can I track my order?
A tracking number will be sent to you by email as soon as your package is dispatched.

Returns & Refunds

What is your return policy?
You have 14 days from the receipt of your order to return an unused item in its original packaging.

How do I initiate a return?
Contact us by email, indicating your order number and the reason for the return. We will guide you through the process.

When will I be refunded?
Refunds are processed within 5 to 10 business days after receipt and verification of the returned item.

Payment

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), as well as other payment methods available at checkout.

Is my banking data secure?
Yes, all transactions are secure and encrypted. We do not store any banking data.

Products

Are the products in stock?
Items displayed in our store are generally available. In case of an out-of-stock situation, you will be informed when placing the order.

How do I find the right size/model?
Consult our guides available on the product pages. If in doubt, do not hesitate to contact us.